RETURNS- Just like you, custom made items are unique and special in a way that is all their own. For this reason I am unable to allow for returns. Please check sizing before ordering to ensure proper fit. Feel free to contact me with any sizing questions, I'd love to help!
EXCHANGES- Customer must contact me within 3 days of receiving item to process exchange. Items must be in NEW condition (unworn and unwashed). Customer is responsible for return shipping costs and a $5 restocking fee will apply. Exchange will not be processed until item has been returned and inspected. Exchange is subject to current turn around times.
HOW LONG UNTIL MY ORDER SHIPS?- (Unless otherwise stated) Processing time is 1-3 weeks on all items EXCEPT basic leotards and basic tutu leotards. Processing time on in stock basic leotards and basic tutu leotards is 1-3 days when purchased separately from items that require printing a design. If you order a basic leotard in conjunction with an item that requires printing, all items will ship together and the 1-3 week processing time applies. This does not include shipping/transit time. All orders are shipped using USPS and transit times vary by state. If you need your item by a certain date please contact me prior to ordering.
MY TRACKING HASN'T UPDATED- Often, a label is created for your order as it prepares to ship. Please allow 24-36 hours for it to show as processed through USPS. Once your package leaves my hands and is in the hands of USPS, sadly, I am no longer responsible for the package. In the unfortunate event that a problem does arise, please contact USPS directly at 1-800-275-8777.
I ONLY RECEIVED PART OF MY ORDER- Don't fret! Occasionally, I will split ship an order! The rest of your order will ship shortly =)
MY PACKAGE IS BEING RETURNED TO SENDER- If a package is returned to me due to customer inaccurately entering their shipping address at checkout, customer is responsible for shipping costs to reship items to correct address.
YOU'RE OUT OF STOCK!- Head to the product and press the "email me when available tab" (right hand side of screen) and enter your email to be alerted when the item is available!
And always remember, I am a one women shop, but a mom first! And I am always doing my very best to get your order processed and shipped within my stated turn around time. Be kind, i'm doing everything I can to create and ship one of a kind pieces for you and your little babe as soon as I possibly can!
Thank you for your understanding! xoxox
Please note, this upgrade is ONLY for the actual shipping and does not expedite the completion of your order. If you need your order by a specific date, please contact me first =) These shipping upgrades also include insurance.
USPS PRIORITY (1-3 DAY) UPGRADE- $6
USPS EXPRESS (1-2 DAY) UPGRADE- $25